Ticket Agent

Responsibilities;

• Assist customers with purchasing tickets both in person and via online platforms
• Provide accurate information regarding event schedules, seating arrangements, and ticket options
• Manage cash and card transactions efficiently and securely
• Maintain organised records of sales and customer interactions
• Address customer inquiries and resolve any issues promptly and professionally
• Promote upcoming events and special offers to maximise ticket sales
• Collaborate with management to ensure smooth operation of ticketing processes
• Uphold high standards of guest service, ensuring a welcoming environment for all visitors

Requirements;

• Previous experience in management, hospitality, or guest services is desirable
• Excellent communication and interpersonal skills
• Strong organisational abilities with attention to detail
• Ability to handle cash transactions accurately and responsibly
• Customer-focused attitude with a friendly demeanour
• Flexibility to work during peak times, including weekends and evenings if required
• Ability to work effectively as part of a team in a fast-paced environment
• Basic computer literacy for managing digital ticketing systems